Evaluation
Evaluation is vitally important to person-centered care and culture change.
How can you know where you are going if you don’t know where you are? How do you know whether it is working? How can you create supports and services for elders and people with dementia if you don’t have their perspective? How can you support staff if you don’t know what they need?
Types of evaluation I can provide for you are:
- Focus group & survey research
- Program evaluation
- Organizational Assessments
Organizational Assessment
When long-term care communities (or other organizations) are committed to becoming more person-centered, an organizational assessment is an essential, foundational phase in a person-centered journey.
The goal is to conduct an objective, yet expert-informed, outside appraisal of where an organization is in providing person-centered care, as well as where they would like to be and what they need to get there.
An organizational assessment provides an organization with the information and insight they need to achieve their goals and ultimately become a better place for people to live or receive services, as well as a better place for team members (staff) to work.
I provide organizational assessments for overall person-centered care, or specific to person-centered dementia care.
A thorough organizational assessment process gathers information about an organization from residents, families, team members (staff), clinicians, leadership and other stakeholders as identified. This includes what goes well, what are areas of opportunities and improvement, what person-centered activities are currently happening, and all stakeholders’ vision for a person-centered community. This information is then organized and analyzed for themes, and presented back to the leadership team with recommendations.
Karen Stobbe and I are co-developers of the CMS Hand in Hand Training Toolkit. See how we can help you use this great resource.